Profile

A seasoned system developer with an outstanding customer service orientation, excellent trouble-shooting abilities and a business orientation, seeking an opportunity to use my IT experience in your organization.

Accomplishments

• Skilled in all aspects of running an Internet service business providing technical support, system administration and customer service.
• Developed a 24 unit computerized data acquisition system for manufacturing, resulting in increased plant productivity, and reducing line downtime.
• Senior Project Manager for an Open Source software program project spanning over 5 years.
  ISPs and academic institutions currently use this software internationally.

Related Experience

• Offered friendly, efficient and courteous service to a variety of individual and small business
  customers.
• Identified issues and resolved customer complaints in a timely, diplomatic and professional manner.
• Experience working with all levels of workers and management in a manufacturing plant setting.
• Designed and implemented a web-based application for 3 manufacturing companies to replace outdated COBOL software, which enabled customers to access material test report
  data online.
• Developed and operated an Internet service for 7 years providing access to the Norfolk and surrounding areas.
• Rewrote Norfolk county municipal government phone directory software, resulting in improvement in increased speed, visual appearance of the website, and enhanced ease of use by both System Administrators and municipal government staff.
• Managed and supported LAN/WAN infrastructure for ISP business.

Employment History

Education

Technical Skills